Privacy Policy

Effective Date: 17 March 2025

At Fenway Supplier (Pty) Ltd, we are committed to protecting your personal data under the Protection of Personal Information Act (POPIA) and applicable international privacy regulations. This Privacy Policy explains how we collect, use, store, and protect your data when you interact with our website at www.fenway.co.za.

Who We Are

Fenway Supplier ("we", "us", or "our") is a South African-based online-only e-commerce business specializing in tech products, electronics, and consumer goods. We operate remotely and offer nationwide delivery across South Africa.

Information We Collect

Personal Information

We collect personal data when you:

    Register an account

    Place an order

    Subscribe to our newsletter

    Contact support

This may include:

    Full name, email, phone number, billing/shipping address

    Payment information (processed securely via PayFast; not stored by us)

    Product information/photos for warranty/authentication purposes (where relevant)

Non-Personal Information

We may also collect:

    Browser type, device details, IP address

    Pages visited, time spent, referral links

Cookies & Tracking

We use cookies to:

    Remember user preferences

    Analyse site traffic

    Enhance user experience

You may disable cookies via your browser settings.

How We Use Your Data

We use your information to:

    Fulfil orders and provide customer support

    Communicate order updates or promotional content (with consent)

    Improve our website and services

    Comply with legal obligations

You can unsubscribe from promotional emails anytime.

Data Protection Measures

We use SSL encryption and implement industry-standard security protocols to safeguard your data. All payment transactions are securely handled by third-party processors (e.g., PayFast).

When We Share Data

We Never Sell your personal data.

We may share data with:

    Trusted service providers (e.g., couriers, payment processors)

    Legal authorities (if required)

    Successors in case of business transfer

Data Retention

We only retain data for as long as necessary to:

    Fulfil your orders

    Comply with legal obligations

    Provide account-related services

You may request deletion of your account or data at any time.

Your Rights

You have the right to:

    Access and update your personal data

    Request a copy (data portability)

    Request deletion (with legal exceptions)

    Withdraw consent to marketing at any time

    Lodge a complaint with the Information Regulator (South Africa)

To exercise your rights, email us at [email protected].

International Transfers

We may transfer your personal data outside of South Africa. Where applicable (e.g., EU or UK users), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs).

Changes to This Policy

This policy may be updated periodically. You will be notified of significant changes, and continued use of our site constitutes acceptance of the revised policy.

Contact Us

If you have any questions or concerns regarding this Privacy Policy, reach out to us via:

Email: [email protected]

Whatsapp: +27 63 329 0965

Contact Form: fenway.co.za/contact

Business Hours: Monday - Friday, 9:00AM - 5:00PM (SAST)

Business Type: Online-only e-commerce store